Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense."
"Am I making it easier or harder for my customers?" This program reinforces four essential customer service concepts: Acknowledge, Observe, Listen and Act. First, you'll see how frustrating it is for customers when these concepts are forgotten.
is designed to address the hidden biases that can affect hiring, promoting and team building and that challenge your ability to create an inclusive workplace.
This comprehensive online training solution offers a simple way to generate discussion about important topics, and make every gathering more effective.
is a family of products developed by educators that help to create a remarkable school culture. It improves classroom management and reinforces positive behavior.
No DVD port on your laptop? No problem! USB Flash Drives now available on many of our programs. Trade in your DVD for a USB. Call for more information.
Shawn Achor gives everyone a formula for Improvement – including their mindset.
Addresses the hidden biases that can affect hiring, promoting and team building and that challenge your ability to create an inclusive workplace. Details.